Tawk.to is a live chat software that helps businesses improve customer service and sales conversion rates. The software provides a widget that can be embedded on a website, allowing customers to chat with customer service representatives in real-time. In this tawk.to review we’ll go through its features, pros, cons and pricing.
Tawk.To features
Tawk.to offers many features that enable businesses to customize the chat experience for their needs. For instance, businesses can set up automated responses to common questions, create customized greeting messages, and track chat transcripts for quality assurance. In addition, Tawk.to integrates with many third-party applications, making it a versatile tool for businesses of all sizes.
AI-powered chatbot
Tawk.to also features an AI-powered chatbot that can be used to automate repetitive customer conversations, saving time and resources for customer service teams.
The platform allows users to create customized forms for customers to fill out when they need help. This enables businesses to collect more detailed data about their customers to provide better support and understand their needs better.
Ticket routing
The platform also includes powerful automation tools, such as automated ticket routing and workflow management. This ensures that customer queries are routed to the right person or team quickly, streamlining the support process.
Analytics
Tawk.to also features a built-in analytics dashboard that provides data insights into customer interactions and allows businesses to track performance metrics, such as response times, resolution rates, and customer satisfaction. This data can then be used to improve customer service quality and enhance the overall experience.
Knowledgebase
Tawk.to offers also offers a knowledgebase solution. Knowledgebase software has become increasingly popular due to its many advantages. It helps businesses improve customer service by providing faster, more accurate answers to common questions. It can also help reduce costs associated with training and new hire onboarding since the knowledge base is always available and up-to-date. Additionally, customers can find the information they need quickly and easily, which can lead to increased customer satisfaction.
Multi-language Support
Tawk.to provides a way to communicate with customers in 45+ languages. With its translation/localization feature, you can give your customers the best customer experience possible, no matter their language.
Sentiment Tracking
The sentiment tracking feature monitors and analyzes the sentiment of customer conversations. It helps to gain insight into how customers feel about your products or services, helping to improve customer satisfaction and loyalty. With this technology, businesses can quickly identify potential issues before they become significant problems.
Live Chat Outsourcing
Tawk offers a live chat outsourcing service. Outsourcing chat support can help you provide fast, reliable service with minimal disruption or cost. For $1/hour, you can get an agent trained to answer chats on behalf of your business and available 24×7.
Besides, Tawk also supports some other common live chat features, such as:
- Screen Sharing
- Notifications
- Engagement Tracking
- File Transfer
- Tagging System
- Secure Encryption
- Custom Tabs
- Message Sneak-peek
- Visitor Information
Benefits of Tawk.to
Tawk.to offers customer support, helps to answer questions and builds relationships with your customers. Tawk.to is free to use and available on all devices, so you can chat with your customers no matter where they are. The software is easy to set up and use and integrates with all major CRMs so that you can keep track of your conversations. Tawk.to also offers translation services so that you can communicate with customers in their native language. In addition, it provides detailed analytics, so you can see how well you’re engaging your customers.
What are the benefits of using tawk.to for live chat support?
As more and more businesses move online, the need for reliable live chat support has never been greater. And that’s where tawk.to comes in. tawk.to is a powerful live chat platform that helps businesses provide better customer service and support. With tawk.to, businesses can offer real-time help to their customers, no matter where they are. What’s more, tawk.to is completely free to use, making it an affordable solution for businesses of all sizes.
Some of the other key benefits of using tawk.to include:
– The ability to monitor and track customer conversations so you can see the most common issues and address them accordingly.
– The ability to assign conversations to different team members, so you can ensure each customer gets the help they need.
– A wide range of integrations with popular business tools, so you can use tawk.to alongside the other software you already use.
Overall, tawk.to is a versatile and user-friendly live chat platform that offers numerous benefits for businesses that want to provide outstanding customer support.
Cons and limitations of Tawk.to
While Tawk.to has some advantages, there are also several disadvantages to using this live chat software. One of the biggest cons is that it lacks many standard features in other chat software programs, such as file sharing, video conferencing, and co-browsing. This can make it difficult to fully engage with customers and provide them with the level of support they need. In addition, Tawk.to can sometimes be unreliable, with chats randomly disconnecting or failing to load altogether. This can be frustrating for both customers and agents alike. Overall, while Tawk.to does have some benefits, its lack of features and reliability issues make it a less than ideal choice for businesses that rely on live chat to communicate with their customers.
Apps and Integrations
Integrating Tawk.to with other software is a great way to streamline your customer service operations and provide an even better experience for your customers. By integrating with popular applications like WordPress, Shopify, and Magento, you can easily add a live chat widget to any page of your website or blog without having to manually code it. This integration also allows you to take advantage of Tawk.to’s powerful features such as automated chat triggers and the ability to view customer service data in real-time. Additionally, integrating with software like Slack allows you to easily respond to chats right from your team’s preferred platform.
Some of the advertised integrations are WordPress, Squarespace, Slack, Zapier, Cloudflare, Weebly, Wix, Joomla, Drupal, Backdrop CMS, Universal Analytics, Google Sheets and Discord,
How much does tawk.to cost
SaaS applications change prices often at the moment of the last update Tawk.to review the pricing is still one free plan with paid add-ons.
Tawk.to is an excellent option mainly because it is affordable and easy to use. The free plan should cover the needs of most small businesses, and the paid plans are still remarkably reasonable compared to other live chat software options on the market.
features that stand out
When it comes to online customer service, there are many options out there. But Tawk.to stands out from the competition in a few critical ways. First, it offers a free plan that includes all the features most businesses need. Second, it’s straightforward to use, with a user-friendly interface that makes it quick and easy to get started. Finally, in our Tawk.to review integrates with a wide range of popular platforms and tools, making it super easy to use alongside your existing systems. These features make Tawk.to the perfect solution for businesses looking for an affordable, easy-to-use, and versatile customer service solution.
What’s The Catch of The Free Plan
The features, reliability and quality are somewhat limited. Also, you’ll have to keep the “Powered by tawk.to” branding unless you decide to pay $19/month to remove it.
Tawk.to Review Summary
Tawk.to provides good value for money. It’s a good place to start for smaller companies that want to try integrating a customer live chat. It’s somewhat unreliable and limited in functionality but it’s free and offers easy installation.
