ai & automation

IBM Watson Assistant
Automation Chatbots

How to Use IBM Watson Assistant for Customer Care

Ted Green

IBM Watson Assistant is a cognitive assistant that helps you manage everyday tasks such as scheduling appointments, ordering food, and …

Customer Care

Automation Customer service

How To Automate Customer Service

Ted Green

Customer service is a vital part of any business, and with the rise of technology, …

enterprise livechat solutions

contact centers KPIs

How To Define Customer Care KPIs

Ted Green

Before setting KPIs for your contact center, you need to define what you want it …

customer tiering

How to Create Customer Tiering

Ted Green

Understand what customer tiering is and why it’s important Customer tiering divides customers into groups, …

reduce call center demand

4 Strategies to Reduce Call Center Demand

Ted Green

Too often, customer service call centers are overwhelmed by the sheer volume of calls they …

how to capture leads through livechat

How To Use Live Chat To Capture Leads

Ted Green

In today’s digital age, providing excellent customer service is more important than ever. And one …

live chat crm integrations

How Live Chat Integrates With Your CRM

Ted Green

CRM, or customer relationship management, the software is designed to help businesses manage their interactions …

live chat routing

Live Chat Routing Work – How Does It Work

Ted Green

Live chat routing assigns chats to the best-suited agent based on skills, tenure, availability, and …

remote work live chat

How Can Live Chat Be Used in a Remote Work Model

Ted Green

What is live chat, and how can it be used in a remote work model …

smb livechat

live chat for ecommerce

Live Chat For Ecommerce

Live chat can make a big difference in your eCommerce store. It can help improve …

livechat for startups

Customer Live Chat for Startups

Live chat is a relatively new technology that allows businesses to communicate with their customers …