Customer service
Automation Customer service
How To Automate Customer Service
Customer service is a vital part of any business, and with the rise of technology, customer service automation has become ...
Customer service
10 Principles Of Customer Care
Customers are the backbone of any business. They are the reason why businesses exist, and their satisfaction is key to ...
Customer service
5 Rules of Customer Care Chat Etiquette
When providing customer care through chat, it’s essential to be professional and courteous. There are a few simple etiquette tips ...
Customer service Efficiency
How To Define Customer Care KPIs
Before setting KPIs for your contact center, you need to define what you want it to achieve. One crucial factor ...
Automation Customer service
45 Canned Responses for Customer Support
What is a canned response, and how does it work? A canned response is a pre-written message that can be ...
Customer service Efficiency
4 Strategies to Reduce Call Center Demand
Too often, customer service call centers are overwhelmed by the sheer volume of calls they receive. This can lead to ...
Customer service Efficiency
Call Center Quality Assurance – HOW TO SET it UP
Maintaining a high level of quality assurance in your support center is essential to providing excellent customer service. What is ...
Customer service Livechat
6 Types of Customers And How To Handle Them
The Complainer – this customer is never happy and always has something to criticize. How do you handle them without ...
Customer service
Customers Are Paying For Their Experience, Not Your Service
When it comes to customer service, it’s important to remember that customers are often paying for their experience, not just ...
