Efficiency
Efficiency
Contact Center – How to lower Attrition
What is attrition, and why should you care about it in your contact center? Attrition is the act of reducing ...
Customer service Efficiency
How To Define Customer Care KPIs
Before setting KPIs for your contact center, you need to define what you want it to achieve. One crucial factor ...
Customer service Efficiency
4 Strategies to Reduce Call Center Demand
Too often, customer service call centers are overwhelmed by the sheer volume of calls they receive. This can lead to ...
Efficiency Livechat Sales
How Live Chat Integrates With Your CRM
CRM, or customer relationship management, the software is designed to help businesses manage their interactions with customers. Companies can gain ...
Customer service Efficiency
Call Center Quality Assurance – HOW TO SET it UP
Maintaining a high level of quality assurance in your support center is essential to providing excellent customer service. What is ...
Chatbots Efficiency
Benefits of AI Chatbots for Customer Live Chat
Artificial intelligence (AI) has been a part of customer service for a while now. Still, only recently have businesses started ...
