Pure Chat Review 2022

Pure Chat review

In this Pure Chat review we’ll go through its features, pros and cons and pricing. Pure Chat is a live chat software that enables businesses to communicate with their website visitors in real-time. It offers a range of features to help companies to improve their customer service, including chat transcripts, visitor tracking, and automatic triggers. Pure Chat also offers a mobile app so that businesses can provide customer support on the go. Thanks to its ease of use and affordability, Pure Chat has become one of the most popular live chat software solutions on the market today.

Pure Chat – A Good Choice for Medium-Sized Teams

A great tool for medium-sized teams, easy to install and use.

– Ted Green

Pure Chat review logo
Ease of use
Value for money


Despite these limitations, Pure Chat is still a valuable tool for companies that want to improve their customer service.


Pure Chat Features

Pure Chat is a powerful chat platform that helps businesses provide exceptional customer service and support. It comes with a range of features designed to help you maximize the efficiency and effectiveness of your customer interactions.

With Pure Chat, you can easily handle multiple conversations at once via its Unified Inbox feature. This makes it easy to respond quickly to customers, no matter what chat service they use. The platform also offers custom tags and filters to help you organize conversations in order to prioritize customer queries. Additionally, the platform allows you to view complete conversation threads so that you can always stay up-to-date on past interactions with customers.

Pure Chat also has built-in automation features which can help you save time and increase efficiency. The platform offers customizable automated messages which can be used to greet new customers, answer frequently asked questions, or even send out promotional offers. This helps reduce the amount of manual work required for customer service tasks.

In addition, Pure Chat allows you to integrate other services with your chat platform. For instance, you can integrate third-party customer relationship management (CRM) systems and social media platforms. This allows you to keep a unified view of all your customers, regardless of the platform they’re using to communicate with you.

How easy is it to set up and use

Pure Chat is a live chat software that allows businesses to provide real-time customer support on their websites. The software is designed to be easy to use and only takes a few minutes to set up. Once Pure Chat is installed on a website, businesses can chat with visitors in real time. The software also includes features such as chat transcripts, canned responses, and the ability to transfer chats to other team members. Pure Chat is an effective and user-friendly live chat tool that can help businesses provide better customer support.


Pure Chat has many direct integrations with popular software solutions such as Google Analytics, Infusionsoft, and HubSpot. You also use Zapier to integrate with over a thousand other apps.

Pure Chat Direct Integrations


Pure Chat is a live chat software that helps businesses provide customer support on their websites. It offers many benefits over other chat software, including the ability to track visitor interactions, automatic translation of chats, and support for multiple languages. In addition, pure Chat integrates with many popular customer service platforms, making it easy to use with existing systems. Perhaps most importantly, Pure Chat is known for its reliability and uptime, meaning that businesses can be confident that their customer support will always be available when needed. For all these reasons and more, Pure Chat is an excellent choice for website chat support.


Pure Chat is a live chat software that helps businesses communicate with their customers in real-time. While Pure Chat is a powerful tool that can help companies to boost their sales and customer satisfaction, there are some limitations to chat support that should be considered before using it:

  1. Pure Chat is only available in English, so businesses that serve a global audience need another form of customer support.
  2. Pure Chat does not offer phone or email support, so businesses will need another way to address customer concerns that cannot be resolved through Chat.
  3. Pure Chat does not offer 24/7 support, so businesses must plan for times when live Chat is unavailable.

Despite these limitations, Pure Chat is still a valuable tool for companies that want to improve their customer service.

Pure Chat Pricing

Pure Chat offers a two pricing plans

The Grow plan starts at $39/mo (paid annually).

It is for up to four users and includes all the essential features, such as

  • unlimited chats
  • customer histories
  • widget customization
  • integrations
  • chat history
  • canned responses
  • notifications
  • visitor tracking
  • real-time analytics

The PRO plan starts at $79/mo (paid annually)

Includes the same features as the Grow plan, increases agents limit to up to 10 people and unlimited websites and allows you to remove the Pure Chat Branding.

Pure Chat offers a fully functional free 30-day trial and a 30-day money-back guarantee If for any reason you don’t like using a Pure Chat paid plan.

Try Pure Chat – 30 day Free Trial

30-day money-back guarantee if for any reason you don’t like it.

The Verdict

Pure Chat – A Good Choice For Medium-Sized Teams

Overall, Pure Chat is a solid choice for a live chat solution. In this Pure Chat review, we went through its features, pros, cons, and pricing. It has a decent set of features to help you provide reliable chat support to your visitors and make more sales, and with value for money

Pure Chat FAQ