How to Outsource Customer Live Chat

Outsource Customer Live Chat

How to outsource customer live chat and not lose in quality? Customer live chat is a feature that allows businesses to communicate directly with their customers in real time. Customers can use the live chat feature to ask questions, get help with problems, and provide feedback. Businesses can use live customer chat to quickly and efficiently resolve customer issues, build relationships, and increase sales. Customer live chat also provides companies valuable insights into customer behavior and needs. When used effectively, live customer chat can be an invaluable tool for businesses of all sizes.

How can you determine if outsourcing customer live chat is the right decision for your company?

In customer service, live chat is one of the most efficient and effective channels available. Not only does it allow customers to get immediate answers to their questions, but it also allows them to resolve issues without having to wait on hold or navigate through complex IVR menus. For businesses, outsourcing customer live chat can be a cost-effective way to improve the quality of service they provide. However, there are a few things to consider before deciding to outsource. First, you’ll need to determine whether you have the internal resources to manage a live chat program. This includes having staff available to monitor chat sessions and respond promptly.

Additionally, you’ll need to consider the training and support required for your staff. Outsourcing companies typically offer various options in this area, so you’ll need to select the one that best meets your needs. Finally, you’ll need to evaluate outsourcing customer live chat costs. While the upfront costs may be higher than managing the program internally, outsourced providers typically offer more flexible pricing models that can save money in the long run. When weighing these factors, it’s important to remember that the goal is to improve the customer experience. If outsourcing customer live chat will help you achieve that goal, it’s worth considering.

Live chat outsourcing vendors

Pexly, Supportyourapp, Influx and many other companies provide outsourced customer live chat agent. Most of them can be integrated to the existing platforms you use, such as Freshworks, Intercom, LiveChat, Helpshift, Helpscout and Zendesk.

Outsourcing to the Philippines

The Philippines is a popular choice for outsourcing live chat because it offers highly trained professionals at an affordable rate, and there are many talented people who are proficient in English. Additionally, the country has world-class infrastructure that allows for fast and reliable internet connections. This ensures that your customer service representatives will be able to provide quick and efficient support to your customers.

To get started with outsourcing live chat to the Philippines, you should first identify a reliable outsourcing agency or vendor. Make sure they offer customer service representatives who are well-trained and knowledgeable in the language of your target audience. You should also ensure that they have a strong recruitment process and an infrastructure that allows for

What should you look for when choosing a provider of outsourced customer live chat services?

When you are looking for a provider of outsourced customer live chat services, there are several things that you should keep in mind:

  1. You want to ensure that the provider has a good reputation. You can research online to see what other people have said about their experience with the provider.
  2. You want to ensure that the provider offers various services. For example, the provider should be able to handle chats for multiple types of businesses.
  3. You want to make sure that the provider is reasonably priced.

You don’t want to overspend on this service, but you also want to choose an affordable provider. By keeping these things in mind, you can be sure that you find a provider of outsourced customer live chat services that is right for you.

How much will it cost to outsource live customer chat

Customer live chat is a vital part of any business, providing a direct line of communication between the company and its customers. However, given the high demand for customer support, many companies need help to justify the cost of maintaining a live chat service. Thankfully, many companies now offer outsourced customer live chat services. Outsourcing customer live chat services typically cost between $0.50 and $1 per interaction, depending on the size of the business and the type of service plan chosen. but can vary depending on the business size and the level of support required. Regarding payment options, most companies will need a monthly subscription, but some may also offer pay-as-you-go or one-time payment options. For example, provide a hired-agent service for $1/hr.

Ultimately, the decision of whether or not to outsource live customer chat will come down to a matter of cost versus benefit. However, the benefits of outsourcing live chat are clear for businesses that value customer satisfaction.


A few key steps are involved in outsourcing a customer live chat system for your business:

  1. You’ll need to select a provider that offers your required services.
  2. You’ll need to set up your account with the provider and configure the system to meet your specific needs.
  3. You’ll need to train your agents to use the system and support them as needed.

By following these steps, you can ensure that your customer’s live chat system is running smoothly.

Benefits of Keeping Chat Support In-House

One of the main benefits of not outsourcing your customer live chat is building a stronger relationship with your customers. When you have live chat agents who are based in-house, they will be able to get to know your customers better and understand their individual needs. This way, they can provide the best possible service, making them more likely to buy from you again in the future. Not only this, but they will also be able to build a rapport with your customers, making them more trusting of your brand. Another benefit of keeping your customer live chat in-house is that you will have more control over the quality of the service. This is because you can train your agents to meet your specific standards and monitor their performance regularly. Additionally, you will be able to resolve any problems that may arise much faster as you won’t have to rely on an external company. In summary, there are several advantages to not outsourcing your customer live chat, including developing stronger relationships with customers and having more control over the quality of service.

  • The benefits of customer live chat for businesses include improved customer satisfaction, increased sales, and reduced costs.
  • Businesses can outsource customer live chat services to third-party providers or set up their system using internal resources.
  • When choosing a provider of customer live chat services, businesses should consider the quality of the service, the pricing structure, and the features offered.
  • Outsourcing customer live chat services typically cost between $0.50 and $1 per interaction, depending on the size of the business and the type of service plan chosen.

The key steps in setting up a customer live chat system for your business are to determine your needs, select a provider, configure the software, and train your staff. Managing and monitoring customer chats during peak hours can be time-consuming, but ensuring that all interactions are handled promptly is vital.


How fast can I find and outsource live chat agents?

You can be up and running within 1 week.

Which industries are supported?

Generally any industry live chat support can be outsourced, from tech to e-commerce.

Can I see transcripts of outsourced chats?

Yes, most vendors provide chat transcripts.

How much does it cost to outsource live chat?

From $0.50 per chat.

Which languages are supported?

Some vendors support up to 60 Languages.