operational efficiency
Chatbots
Chatbots in Healthcare
What are chatbots, and how do they work in the healthcare industry? A chatbot is a computer program that simulates ...
Livechat Sales
Increase Hotel Direct Sales with Customer Live Chat
What is customer live chat, and how does it work Customer live chat is a tool that allows businesses to ...
Helpdesk Knowledgebase
What is IT Helpdesk Software
What is IT helpdesk software, and what does it do for businesses? IT helpdesk software provides a central location for ...
Livechat
How to Outsource Customer Live Chat
How to outsource customer live chat and not lose in quality? Customer live chat is a feature that allows businesses ...
Livechat Startups
How to Add A Live Chat for Free
What is a live chat, and why do you need one on your website How can you add a live ...
Knowledgebase Reviews
Best Knowledgebase Software 2023
A company knowledgebase portal is a website that provides users with access to an organized collection of product information. It ...
Efficiency
Contact Center – How to lower Attrition
What is attrition, and why should you care about it in your contact center? Attrition is the act of reducing ...
Customer service Efficiency
How To Define Customer Care KPIs
Before setting KPIs for your contact center, you need to define what you want it to achieve. One crucial factor ...
Customer service Efficiency
4 Strategies to Reduce Call Center Demand
Too often, customer service call centers are overwhelmed by the sheer volume of calls they receive. This can lead to ...
Customer service Efficiency
Call Center Quality Assurance – HOW TO SET it UP
Maintaining a high level of quality assurance in your support center is essential to providing excellent customer service. What is ...
