Item: Pure Chat – A Good Choice for Medium-Sized Teams
Rating: 3.928571428571429
Author: – Ted Green

In this Pure Chat review we’ll go through its features, pros and cons and pricing. Pure Chat is a live chat software that enables businesses to communicate with their website visitors in real-time. It offers a range of features to help companies to improve their customer service, including chat transcripts, visitor tracking, and automatic triggers. Pure Chat also offers a mobile app so that businesses can provide customer support on the go. Thanks to its ease of use and affordability, Pure Chat has become one of the most popular live chat software solutions on the market today.

Pure Chat – A Good Choice for Medium-Sized Teams

A great tool for medium-sized teams, easy to install and use.

– Ted Green

Functionality

Ease of use

Value for money

Reliability

Customization

Automation

Integrations

Summary

Despite these limitations, Pure Chat is still a valuable tool for companies that want to improve their customer service.

3.9

Pure Chat Features

Pure Chat is a powerful chat platform that helps businesses provide exceptional customer service and support. It comes with a range of features designed to help you maximize the efficiency and effectiveness of your customer interactions.

With Pure Chat, you can easily handle multiple conversations at once via its Unified Inbox feature. This makes it easy to respond quickly to customers, no matter what chat service they use. The platform also offers custom tags and filters to help you organize conversations in order to prioritize customer queries. Additionally, the platform allows you to view complete conversation threads so that you can always stay up-to-date on past interactions with customers.

Pure Chat also has built-in automation features which can help you save time and increase efficiency. The platform offers customizable automated messages which can be used to greet new customers, answer frequently asked questions, or even send out promotional offers. This helps reduce the amount of manual work required for customer service tasks.

In addition, Pure Chat allows you to integrate other services with your chat platform. For instance, you can integrate third-party customer relationship management (CRM) systems and social media platforms. This allows you to keep a unified view of all your customers, regardless of the platform they’re using to communicate with you.

How easy is it to set up and use

Pure Chat is a live chat software that allows businesses to provide real-time customer support on their websites. The software is designed to be easy to use and only takes a few minutes to set up. Once Pure Chat is installed on a website, businesses can chat with visitors in real time. The software also includes features such as chat transcripts, canned responses, and the ability to transfer chats to other team members. Pure Chat is an effective and user-friendly live chat tool that can help businesses provide better customer support.

Integrations

Pure Chat has many direct integrations with popular software solutions such as Google Analytics, Infusionsoft, and HubSpot. You also use Zapier to integrate with over a thousand other apps.

Pros

Pure Chat is a live chat software that helps businesses provide customer support on their websites. It offers many benefits over other chat software, including the ability to track visitor interactions, automatic translation of chats, and support for multiple languages. In addition, pure Chat integrates with many popular customer service platforms, making it easy to use with existing systems. Perhaps most importantly, Pure Chat is known for its reliability and uptime, meaning that businesses can be confident that their customer support will always be available when needed. For all these reasons and more, Pure Chat is an excellent choice for website chat support.

Limitations

Pure Chat is a live chat software that helps businesses communicate with their customers in real-time. While Pure Chat is a powerful tool that can help companies to boost their sales and customer satisfaction, there are some limitations to chat support that should be considered before using it:

Pure Chat is only available in English, so businesses that serve a global audience need another form of customer support.
Pure Chat does not offer phone or email support, so businesses will need another way to address customer concerns that cannot be resolved through Chat.
Pure Chat does not offer 24/7 support, so businesses must plan for times when live Chat is unavailable.

Despite these limitations, Pure Chat is still a valuable tool for companies that want to improve their customer service.

Pure Chat Pricing

Pure Chat offers a two pricing plans

The Grow plan starts at $39/mo (paid annually).

It is for up to four users and includes all the essential features, such as

unlimited chats
customer histories
widget customization
integrations
chat history
canned responses
notifications
visitor tracking
real-time analytics

The PRO plan starts at $79/mo (paid annually)

Includes the same features as the Grow plan, increases agents limit to up to 10 people and unlimited websites and allows you to remove the Pure Chat Branding.

Pure Chat offers a fully functional free 30-day trial and a 30-day money-back guarantee If for any reason you don’t like using a Pure Chat paid plan.

Try Pure Chat – 30 day Free Trial

30-day money-back guarantee if for any reason you don’t like it.

The Verdict

Pure Chat – A Good Choice For Medium-Sized Teams

★★★★★

Overall, Pure Chat is a solid choice for a live chat solution. In this Pure Chat review, we went through its features, pros, cons, and pricing. It has a decent set of features to help you provide reliable chat support to your visitors and make more sales, and with value for money

Pure Chat FAQ

How do I use the Pure Chat dashboard?

To access the Pure Chat dashboard, log into your account and click on “Dashboard” in the top navigation bar. Once you’ve arrived at the dashboard page, you can review all of your conversations, manage team members, customize widgets, view reporting data related to chat engagement, and more. To make the most of your Pure Chat dashboard experience, take a few moments to explore each of the areas and become familiar with their tools. You can also click on “Help” in the top navigation bar to access tutorials, videos, and other resources related to using Pure Chat’s dashboard.

What reports can I view in the Pure Chat dashboard?

The PureChat dashboard gives you access to a variety of different reporting metrics related to your chat engagement. You can view the total number of chats received, average response times, and chat satisfaction ratings. You can also view data related to specific operators and channels, as well as top keywords used by visitors when they initiate a chat. Plus, if you upgrade your plan to include analytics, you’ll have access to additional reporting features such as heat maps and performance tracking tools. All of this information can be used to measure the success of your chat engagement efforts and help you find areas where you can improve. If you ever have any questions about interpreting or using these reports, our support team is here to help! Just give us a call or send us an email.

How do I customize my Pure Chat widget?

You can fully customize the appearance of your PureChat widget from within your dashboard. Click “Settings” in the top navigation bar, then select “Widget Themes” from the dropdown menu. Here you can choose a template and configure various settings such as colors and fonts, images, messages, custom fields, and more. Once you’re satisfied with how your widget looks, click save to apply your changes.

How do I add team members to my Pure Chat account?

Adding team members to your PureChat account is easy. Log into your dashboard, click on “Settings” in the top navigation bar and select “Team Members,” then hit the “Add Team Member” button. Here you can enter the name, email address, and role of the new user. Once you’re done, click save and they will automatically be added to your account.

How do I access customer feedback in Pure Chat?

You can access customer feedback related to your chat engagement from the PureChat dashboard. Log into your account and click “Reporting” in the top navigation bar. Then, select “Feedback” from the dropdown menu. Here you can view all the comments and ratings left by visitors who used your chat service. This data can be used to gain valuable insights into how customers perceive your service and identify areas where you may need to improve or make changes. If you have questions about interpreting or using this data, our support team is always here to help! Don’t hesitate to reach out if you need assistance with anything related to customer feedback in PureChat.