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Livechat
How to Outsource Customer Live Chat
How to outsource customer live chat and not lose in quality? Customer live chat is a feature that allows businesses ...
Livechat Startups
How to Add A Live Chat for Free
What is a live chat, and why do you need one on your website How can you add a live ...
B2B Leadgen
How Can Live Chat Help with B2B Lead Generation
What is live chat, and how does it work Live chat is a type of online customer service where a ...
Livechat
Shopify: Does my Store Need a Live Chat
Live chat is quickly becoming an invaluable customer service tool for online stores and their customers. Live chat provides an ...
SaaS Sales
How To Increase SaaS Sales with Live Chat
Building trust and credibility with potential customers can take time in the age of online subscriptions and memberships. They may ...
Knowledgebase Reviews
Best Knowledgebase Software 2023
A company knowledgebase portal is a website that provides users with access to an organized collection of product information. It ...
Efficiency
Contact Center – How to lower Attrition
What is attrition, and why should you care about it in your contact center? Attrition is the act of reducing ...
Customer service Efficiency
How To Define Customer Care KPIs
Before setting KPIs for your contact center, you need to define what you want it to achieve. One crucial factor ...
Customer loyalty Customer segmentation
How to Create Customer Tiering
Understand what customer tiering is and why it’s important Customer tiering divides customers into groups, or tiers, based on their ...
Customer loyalty
6 Ways to Improve Customer LTV
Tip #1: Understand your customer and what motivates them To provide excellent customer service, you must understand what your customers ...
