enterprise

contact center attrition
Efficiency

Contact Center – How to lower Attrition

BY
Ted Green

What is attrition, and why should you care about it in your contact center? Attrition is the act of reducing ...

contact centers KPIs
Customer service Efficiency

How To Define Customer Care KPIs

BY
Ted Green

Before setting KPIs for your contact center, you need to define what you want it to achieve. One crucial factor ...

customer tiering
Customer loyalty Customer segmentation

How to Create Customer Tiering

BY
Ted Green

Understand what customer tiering is and why it’s important Customer tiering divides customers into groups, or tiers, based on their ...

reduce call center demand
Customer service Efficiency

4 Strategies to Reduce Call Center Demand

BY
Ted Green

Too often, customer service call centers are overwhelmed by the sheer volume of calls they receive. This can lead to ...

how to capture leads through livechat
Sales

How To Use Live Chat To Capture Leads

BY
Ted Green

In today’s digital age, providing excellent customer service is more important than ever. And one of the best ways to ...

live chat crm integrations
Efficiency Livechat Sales

How Live Chat Integrates With Your CRM

BY
Ted Green

CRM, or customer relationship management, the software is designed to help businesses manage their interactions with customers. Companies can gain ...

live chat routing
Livechat

Live Chat Routing Work – How Does It Work

BY
Ted Green

Live chat routing assigns chats to the best-suited agent based on skills, tenure, availability, and other factors. By ensuring that ...

remote work live chat
Livechat

How Can Live Chat Be Used in a Remote Work Model

BY
Ted Green

What is live chat, and how can it be used in a remote work model Live chat customer service is ...