enterprise
Efficiency
Contact Center – How to lower Attrition
What is attrition, and why should you care about it in your contact center? Attrition is the act of reducing ...
Customer service Efficiency
How To Define Customer Care KPIs
Before setting KPIs for your contact center, you need to define what you want it to achieve. One crucial factor ...
Customer loyalty Customer segmentation
How to Create Customer Tiering
Understand what customer tiering is and why it’s important Customer tiering divides customers into groups, or tiers, based on their ...
Customer service Efficiency
4 Strategies to Reduce Call Center Demand
Too often, customer service call centers are overwhelmed by the sheer volume of calls they receive. This can lead to ...
Sales
How To Use Live Chat To Capture Leads
In today’s digital age, providing excellent customer service is more important than ever. And one of the best ways to ...
Efficiency Livechat Sales
How Live Chat Integrates With Your CRM
CRM, or customer relationship management, the software is designed to help businesses manage their interactions with customers. Companies can gain ...
Livechat
Live Chat Routing Work – How Does It Work
Live chat routing assigns chats to the best-suited agent based on skills, tenure, availability, and other factors. By ensuring that ...
Livechat
How Can Live Chat Be Used in a Remote Work Model
What is live chat, and how can it be used in a remote work model Live chat customer service is ...
