efficiency

canned responses customer support
Automation Customer service

45 Canned Responses for Customer Support

BY
Ted Green

What is a canned response, and how does it work? A canned response is a pre-written message that can be ...

reduce call center demand
Customer service Efficiency

4 Strategies to Reduce Call Center Demand

BY
Ted Green

Too often, customer service call centers are overwhelmed by the sheer volume of calls they receive. This can lead to ...