customer satisfaction

customer care principles
Customer service

10 Principles Of Customer Care

BY
Ted Green

Customers are the backbone of any business. They are the reason why businesses exist, and their satisfaction is key to ...

Customer Care Chat Etiquette
Customer service

5 Rules of Customer Care Chat Etiquette

BY
Ted Green

When providing customer care through chat, it’s essential to be professional and courteous. There are a few simple etiquette tips ...

free live chat
Livechat Startups

How to Add A Live Chat for Free

BY
Ted Green

What is a live chat, and why do you need one on your website How can you add a live ...

contact centers KPIs
Customer service Efficiency

How To Define Customer Care KPIs

BY
Ted Green

Before setting KPIs for your contact center, you need to define what you want it to achieve. One crucial factor ...

customer tiering
Customer loyalty Customer segmentation

How to Create Customer Tiering

BY
Ted Green

Understand what customer tiering is and why it’s important Customer tiering divides customers into groups, or tiers, based on their ...

live chat benefits for a gaming company
Livechat

Can Gaming Companies Benefit from Integrating a Live Chat

BY
Ted Green

increase customer satisfaction As a gaming company, it’s essential to keep your customers happy. One way to do this is ...

call center quality assurance
Customer service Efficiency

Call Center Quality Assurance – HOW TO SET it UP

BY
Ted Green

Maintaining a high level of quality assurance in your support center is essential to providing excellent customer service. What is ...

live chat for ecommerce
Livechat Sales

Live Chat For Ecommerce

BY
Ted Green

Live chat can make a big difference in your eCommerce store. It can help improve customer service, drive sales, and ...

6 customer types
Customer service Livechat

6 Types of Customers And How To Handle Them

BY
Ted Green

The Complainer – this customer is never happy and always has something to criticize. How do you handle them without ...

live chat routing
Livechat

Live Chat Routing Work – How Does It Work

BY
Ted Green

Live chat routing assigns chats to the best-suited agent based on skills, tenure, availability, and other factors. By ensuring that ...