customer satisfaction
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Customer service
10 Principles Of Customer Care
Customers are the backbone of any business. They are the reason why businesses exist, and their satisfaction is key to ...
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Customer service
5 Rules of Customer Care Chat Etiquette
When providing customer care through chat, it’s essential to be professional and courteous. There are a few simple etiquette tips ...
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Livechat Startups
How to Add A Live Chat for Free
What is a live chat, and why do you need one on your website How can you add a live ...
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Customer service Efficiency
How To Define Customer Care KPIs
Before setting KPIs for your contact center, you need to define what you want it to achieve. One crucial factor ...
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Customer loyalty Customer segmentation
How to Create Customer Tiering
Understand what customer tiering is and why it’s important Customer tiering divides customers into groups, or tiers, based on their ...
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Livechat
Can Gaming Companies Benefit from Integrating a Live Chat
increase customer satisfaction As a gaming company, it’s essential to keep your customers happy. One way to do this is ...
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Customer service Efficiency
Call Center Quality Assurance – HOW TO SET it UP
Maintaining a high level of quality assurance in your support center is essential to providing excellent customer service. What is ...
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Livechat Sales
Live Chat For Ecommerce
Live chat can make a big difference in your eCommerce store. It can help improve customer service, drive sales, and ...
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Customer service Livechat
6 Types of Customers And How To Handle Them
The Complainer – this customer is never happy and always has something to criticize. How do you handle them without ...
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Livechat
Live Chat Routing Work – How Does It Work
Live chat routing assigns chats to the best-suited agent based on skills, tenure, availability, and other factors. By ensuring that ...