customer satisfaction
Customer service
10 Principles Of Customer Care
Customers are the backbone of any business. They are the reason why businesses exist, and their satisfaction is key to ...
Customer service
5 Rules of Customer Care Chat Etiquette
When providing customer care through chat, it’s essential to be professional and courteous. There are a few simple etiquette tips ...
Livechat Startups
How to Add A Live Chat for Free
What is a live chat, and why do you need one on your website How can you add a live ...
Customer service Efficiency
How To Define Customer Care KPIs
Before setting KPIs for your contact center, you need to define what you want it to achieve. One crucial factor ...
Customer loyalty Customer segmentation
How to Create Customer Tiering
Understand what customer tiering is and why it’s important Customer tiering divides customers into groups, or tiers, based on their ...
Livechat
Can Gaming Companies Benefit from Integrating a Live Chat
increase customer satisfaction As a gaming company, it’s essential to keep your customers happy. One way to do this is ...
Customer service Efficiency
Call Center Quality Assurance – HOW TO SET it UP
Maintaining a high level of quality assurance in your support center is essential to providing excellent customer service. What is ...
Livechat Sales
Live Chat For Ecommerce
Live chat can make a big difference in your eCommerce store. It can help improve customer service, drive sales, and ...
Customer service Livechat
6 Types of Customers And How To Handle Them
The Complainer – this customer is never happy and always has something to criticize. How do you handle them without ...
Livechat
Live Chat Routing Work – How Does It Work
Live chat routing assigns chats to the best-suited agent based on skills, tenure, availability, and other factors. By ensuring that ...
