call

reduce call center demand
Customer service Efficiency

4 Strategies to Reduce Call Center Demand

BY
Ted Green

Too often, customer service call centers are overwhelmed by the sheer volume of calls they receive. This can lead to ...

call center quality assurance
Customer service Efficiency

Call Center Quality Assurance – HOW TO SET it UP

BY
Ted Green

Maintaining a high level of quality assurance in your support center is essential to providing excellent customer service. What is ...