customers

customer tiering
Customer loyalty Customer segmentation

How to Create Customer Tiering

BY
Ted Green

Understand what customer tiering is and why it’s important Customer tiering divides customers into groups, or tiers, based on their ...

customer journey mapping
Customer segmentation

Customer Journey Mapping

BY
Ted Green

Customer journey touchpoints are customer interactions with your business throughout their experience. These touchpoints provide valuable information that can be ...

6 customer types
Customer service Livechat

6 Types of Customers And How To Handle Them

BY
Ted Green

The Complainer – this customer is never happy and always has something to criticize. How do you handle them without ...

customer service
Customer service

Customers Are Paying For Their Experience, Not Your Service

BY
Ted Green

When it comes to customer service, it’s important to remember that customers are often paying for their experience, not just ...