customer loyalty

Customer Care Chat Etiquette
Customer service

5 Rules of Customer Care Chat Etiquette

BY
Ted Green

When providing customer care through chat, it’s essential to be professional and courteous. There are a few simple etiquette tips ...

fintech customer retention
Customer loyalty

6 Tips To Improve Customer Retention for a Fintech company

BY
Ted Green

1. Understand what drives customer loyalty and find ways to improve on that Many factors can contribute to customer loyalty, ...