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How To Define Customer Care KPIs
Before setting KPIs for your contact center, you need to define what you want it …
How to Create Customer Tiering
Understand what customer tiering is and why it’s important Customer tiering divides customers into groups, …
4 Strategies to Reduce Call Center Demand
Too often, customer service call centers are overwhelmed by the sheer volume of calls they …
How To Use Live Chat To Capture Leads
In today’s digital age, providing excellent customer service is more important than ever. And one …
How Live Chat Integrates With Your CRM
CRM, or customer relationship management, the software is designed to help businesses manage their interactions …
Live Chat Routing Work – How Does It Work
Live chat routing assigns chats to the best-suited agent based on skills, tenure, availability, and …
How Can Live Chat Be Used in a Remote Work Model
What is live chat, and how can it be used in a remote work model …
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Live Chat For Ecommerce
Live chat can make a big difference in your eCommerce store. It can help improve …
Customer Live Chat for Startups
Live chat is a relatively new technology that allows businesses to communicate with their customers …